Delivery and Returns
We want to make sure that you are in love with your wedding dress and any other item you purchase with us. Please find out delivery and returns details below.
Please note all Wedding Dresses listed available for sale on this website are sample gowns which have been tried on in the boutique. They may have some marks or imperfections.
The delivery charge is £20.00 for each dress sent out.
For all other items delivery is £2.99.
All items are usually delivered within 7 working days, Monday to Friday, 7.30am – 6pm. Some couriers may deliver slightly earlier or later.
Once your item has left our warehouse, we’ll send you an email with tracking information.
Couriers we use for standard deliveries include Royal Mail, Hermes, DHL and DPD.
Alternatively you can get in touch and arrange collection from our Droitwich boutique.
You are entitled to cancel your order within 14 days of purchasing the items online only.
If you wish to return an item please email firstname.lastname@example.org with the details below:
- Email Address
- Order Number
- Description of item and reason for return
You then have 14 days to return your item. Please note return shipping costs must be paid by yourself.
If your item is personalised:
Unfortunately, we are unable to cancel and refund orders for certain items.
Anything that’s made to your specific requirements, is personalised or otherwise can’t be resold due to a bespoke element,
Perishable products (like food or flowers),
Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics,
Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.
To avoid disappointment, please check whether you are able to cancel an order, prior to confirmation.
If you have nay questions please get in touch via email@example.com