Caroline Clark Bridal Boutique

01905 799 474
8 Victoria Square
Droitwich
WR9 8DS

Appointments available
Tuesday to Saturday 10am - 4pm

Delivery and Returns

Delivery and Returns

 

We want to make sure that you are in love with your wedding dress and any other item you purchase with us. Please find out delivery and returns details below.

Please note all Wedding Dresses listed available for sale on this website are sample gowns which have been tried on in the boutique. They may have some marks or imperfections.

 

Delivery

The delivery charge is £20.00 for each dress sent out.

For all other items delivery is £2.99.

All items are usually delivered within 7 working days, Monday to Friday, 7.30am – 6pm. Some couriers may deliver slightly earlier or later.

Once your item has left our warehouse, we’ll send you an email with tracking information.

Couriers we use for standard deliveries include Royal Mail, Hermes, DHL and DPD.

Alternatively you can get in touch and arrange collection from our Droitwich boutique.

 

Returns

Dresses

You are entitled to cancel your order within 14 days of purchasing the items online only.

If you wish to return an item please email info@carolineclarkbridalboutique.co.uk with the details below:

  • Name
  • Email Address
  • Order Number
  • Description of item and reason for return

You then have 14 days to return your item. Please note return shipping costs must be paid by yourself.

Personalised Gifts

If your item is personalised:

Unfortunately, we are unable to cancel and refund orders for certain items.

Anything that’s made to your specific requirements, is personalised or otherwise can’t be resold due to a bespoke element,

Perishable products (like food or flowers),

Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics,

Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.

To avoid disappointment, please check whether you are able to cancel an order, prior to confirmation.

 

 

If you have nay questions please get in touch via info@carolineclarkbridalboutique.co.uk

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